How Does ARW Home Handle Emergency Repairs?

When something breaks in your home, it is rarely at a convenient time. A furnace that fails in the middle of a cold snap, a pipe that bursts while you are at work, or a refrigerator that dies right before a family gathering can quickly go from frustrating to overwhelming. These situations are not just inconvenient; they can threaten your comfort, your health, and even the structure of your home.

That is why ARW Home offers 24/7 emergency repair support. Instead of scrambling to find a contractor or worrying about what the bill will look like, you can file a claim at any hour and know that licensed professionals will be dispatched as quickly as possible.

This article explains what qualifies as an emergency, how ARW’s process works step by step, what to expect while waiting for service, and why having emergency coverage is one of the smartest ways to protect your budget and your peace of mind.

What Counts as an Emergency Repair?

Emergency repairs are issues that directly affect your safety, health, or your home’s ability to function. These problems often require immediate or same-day attention, and leaving them unresolved can cause major damage.

HVAC failures during extreme weather

A broken furnace during freezing temperatures or a dead AC unit in the middle of summer can pose serious health risks. According to the CDC, extreme cold increases the risk of hypothermia, and relying on unsafe heating methods can lead to carbon monoxide poisoning.

Burst or leaking pipes

A pipe that bursts under a sink can flood cabinets and floors in minutes. If it is hidden in a wall or ceiling, the damage can spread before you notice. Left untreated, leaks can cause mold growth, electrical hazards, and wood rot. Emergency plumbing services typically cost $100 to $500, with hourly rates averaging around $170.

Sewer backups

Sewage in your sinks, tubs, or toilets is more than unpleasant—it is a major health hazard. Backups expose your family to bacteria and viruses and can contaminate flooring and walls. Immediate professional help is essential to stop the overflow and begin cleanup.

Electrical hazards

The smell of burning wires, sparks, or partial power outages can signal dangerous wiring problems. Electrical emergencies carry fire and electrocution risks, so they should never be handled on your own.

Major appliance breakdowns

When your refrigerator stops working, hundreds of dollars in food can spoil within hours. A failed water heater can leave your household without hot water for bathing, cleaning, or cooking. Because these affect essential daily living, ARW Home prioritizes them as emergencies.

24/7 Support: How ARW Handles Emergency Repairs

When an emergency happens, the last thing you want is a complicated process. ARW Home’s system is designed to be fast, simple, and reliable. Here is how it works:

1. File a claim anytime
   You can submit a claim online or by phone 24/7. A support team member will walk you through the process and confirm next steps.
2. Pay the service fee
   Like a deductible, this fee covers the technician’s visit and diagnosis. It is a predictable, upfront cost that makes budgeting easier.
3. Technician dispatched
   ARW contacts a licensed, pre-screened contractor in your area. Emergency claims are prioritized to ensure the fastest possible response.
4. Repairs begin
   In many cases, the technician can arrive within 24–48 hours, or sooner if local availability allows. They will diagnose the issue and complete the repair if it is covered.
5. Temporary solutions if needed
   If a permanent repair cannot be made immediately due to part delays or safety concerns, ARW may authorize a temporary fix to prevent further damage.

What to Expect While Waiting

ARW Home understands that when something breaks, every hour counts, especially in emergencies. While the company works hard to respond as quickly as possible, actual response time can vary based on your location, weather conditions, service volume, and contractor availability. Here’s a general idea of what to expect:

Emergency HVAC or plumbing issues

Emergency plumbing or HVAC breakdowns are usually addressed within 24 hours, especially when health or property damage is at risk.

Non-emergency service requests

Standard repairs like a slow drain, dishwasher malfunction, or faucet leak are usually scheduled within 48 to 72 hours. Appointment times are coordinated based on technician availability in your area.

Real-time communication

You’ll receive regular updates about your service request via text, email, or phone, including technician ETA, appointment confirmation, and follow-ups if rescheduling is required. ARW’s support team is also available to answer questions or provide status updates 24/7.

Even when full service takes time, ARW Home may authorize short-term repairs to keep your home stable, protecting you from further risks or damage.

Temporary stabilization

If a full repair takes time, ARW may approve a stopgap solution to keep your home functional and safe until the final fix is completed.

Why Emergency Coverage Matters

A home warranty with emergency service protects more than just your systems. It protects your finances, your safety, and your peace of mind.

• Avoid massive repair bills: An HVAC tech could charge an additional $40 to $80 per hour, on top of their regular fee, for an emergency HVAC repair. A single burst pipe can rack up between $200 to $3,000 in repair costs. With ARW Home, your service fee stays predictable, and the repair is covered if it falls under your plan.
• Eliminate the guesswork in a crisis: In stressful moments, you don’t want to Google plumbers or vet electricians. ARW connects you with licensed professionals fast.
• Protect your family’s safety: Whether it’s a broken furnace during a cold snap or a flooding laundry room, ARW helps reduce the risk of health hazards, mold, or extended discomfort.
• Gain peace of mind all year round: Emergencies do not follow a schedule. With ARW coverage, you are always prepared, any day and any time.

Be Ready Before the Emergency Hits

Emergencies are unpredictable, but how you handle them does not have to be. ARW Home gives you access to licensed professionals, a straightforward claims process, and 24/7 protection for the systems that matter most.

Request a free quote today and prepare your home for whatever comes next.

Frequently Asked Questions

What qualifies as an emergency repair with a home warranty?

Anything that poses a risk to your safety, sanitation, or livability may be considered an emergency. Examples include HVAC failure during extreme heat or cold, active pipe leaks, sewer backups, or electrical hazards that could lead to fire or injury.

How fast does ARW Home respond to emergencies?

Most emergencies are addressed within 24 hours. However, response times may vary based on contractor availability, your location, and weather conditions. ARW prioritizes emergencies to help reduce damage and restore comfort quickly.

Are emergency repairs covered differently from standard repairs?

No. Emergency repairs follow the same plan terms and coverage limits as regular service requests. However, ARW may expedite your claim or approve temporary solutions to prevent further damage in qualifying situations.

Will I still have to pay the service fee for an emergency repair?

Yes. Emergency and non-emergency repairs both require payment of the standard service call fee outlined in your warranty agreement. This fee helps cover the technician’s visit and diagnosis.

What if a contractor can’t come right away?

ARW Home will communicate updates about technician availability by text, email, or phone. In certain cases, ARW may authorize a temporary repair or workaround to stabilize the issue until a full fix can be scheduled.

Does ARW Home cover temporary fixes in emergencies?

Yes. When appropriate, ARW may cover short-term solutions, such as stopping a leak or restoring partial HVAC function, to protect your home and prevent additional damage before full service can be completed.

What if I fix the problem myself or call an outside technician?

To ensure coverage, we recommend always filing a claim through ARW Home before starting any work. Unauthorized repairs, including DIY fixes or hiring outside contractors without prior approval, may not be reimbursed.