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You Have Questions and ARW Has Answers.

Learn industry terminonlogy, get advice for homeowners and find the basic info you need about home
warranties, appliances, and so much more.

Learn industry terminonlogy, get advice for homeowners and find the basic info you need about home warranties, appliances, and so much more.

General Questions

If you already have a home warranty plan, you may change over to ARW Home at any time. However, all plans have a 30-day wait for service, so we recommend that you keep your current coverage active during that 30-day waiting period. Call us today at (888) 840-0005 and speak with an enrollment specialist for more details. They can help you to customize a plan that works best for your needs and your budget!

As a customer of ARW Home, you experience excellent customer service, which is available 24-hours-a-day, 7-days-a-week. You can speak with a live customer service representative located in the USA. We also provide immediate service for emergency issues and we will respond to a request for service within 24-48 hours.
Our customers can select their own service providers or choose between our larger network of licensed, pre-screened and pre-qualified technicians.
There are no long-term contracts so you may hold a policy for as little or for as long as you would like.
ARW has an A+ rating with the Better Business Bureau, which is the highest rating the agency gives.

A home warranty can provide substantial protection for many appliances and systems within your home. Plans can be built and customized to allow homeowners to add a variety of items to their policy. Additional refrigerators, ice-makers, washers, dryers, pool, spa equipment, well pumps or additional heat/air conditioning units can be added. There are also additional options which cover electronics, water and sewer lines and more.
A home warranty does not cover any items in the event of natural or man-made disasters that can cause major damage to a home and its mechanical systems. They also do not cover events that a homeowner’s or flood insurance policy would cover, such as: tornadoes, hurricanes, fires, floods or theft. Warranty plans do not cover the physical structure of a home or personal belongings that are inside the home. Please see the Terms and Conditions for full coverage details including all exclusions and limitations.

Whether your TV is covered by a home warranty largely depends on the plan you select from the warranty company. ARW Home now covers TV’s with our Ultimate Electronics Protection Plan! All of your computing and home entertainment devices can now be protected under one plan – TV’s, laptops, tablets, desktop computers, game systems, home theater systems and so much more! Call (888) 840-0005 for more details.

A home warranty plan helps protect a homeowner from the high costs of unforeseen mechanical failures of their covered appliances and home systems. The plan provides licensed, prescreened, prequalifed service technicians to assess the situation. A home warranty plan will also help contribute towards any needed repairs or replacements if a mechanical breakdown is due to normal wear and tear.

Please call: (888)-943-0630 to learn how you can qualify for up to $850.00 in free home security equipment.

When a person purchases a home warranty, they are entitled to certain coverage as part of the policy. If a covered appliance or home system breaks down, such as your washing machine or your central heating system, you simply contact the warranty company and they will arrange for a licensed, pre-screened and pre-qualified technician to come to your home and assess the situation. If the issue is due to normal wear and tear or mechanical failure and is a covered item, then the appliance or system will be repaired or replaced within the terms and conditions of the plan. For covered repairs the homeowner will only have to pay a nominal service fee.

We have a 30-day wait period to help protect us from pre-existing conditions. This waiting period helps to keep plan costs down since we do not perform an inspection to determine the condition of your appliances and systems.

When you request a repair you pay a trade service fee. The fee is the deductible for that service call. Please see your declaration of coverage for the amount of your trade service fee, or ask your customer support representative. For example, if you need both your air conditioner and your interior electrical system repaired, a trade service fee will be incurred for each repair needed (ie. an HVAC technician and an electrician).

There are no long-term contracts involved. As a customer of ARW Home, you will not be locked into a plan. You can have your plan for as little or for as long as you’d like!

A home warranty can help home buyers feel secure in knowing that they will be protected in the event of a sudden breakdown of an appliance or home system that is covered under their home warranty. When you sell your home, your home plan can be reassigned to the new homeowners. Certain plans require a $39 transfer fee. See Terms & Conditions for details.

Service Questions

Yes, you may choose your own contractors. Just let the claims representative know that you would like to use your own contractor and make sure that your contractor calls in for authorization prior to completing any repairs.

You are provided with a contractor’s contact information so that you can call them at your convenience and set up an appointment that works best with your schedule.

ARW Home will dispatch a service professional as quickly as possible to your home and will make all reasonable efforts to initiate service for non-emergencies in no more than 48 hours after the request is processed. For an emergency issue, we will make all reasonable effort to initiate service within 24 hours after the request for service is received.

If a covered appliance or system on your home warranty policy cannot be fixed, we will either replace when possible or provide an allowance towards replacing the item in accordance with our terms & conditions. Our customers also have the added benefit of purchasing discounted appliances through our partnerships with appliance manufacturers.

All of our network contractors are licensed, pre-screened and pre-qualified professionals who are who are locally established in your area.

If one of your covered appliances or systems breaks down you can either submit a request online or call us. For claims in CA or VA, please call (800) 863-8600. For all other states, please call (800) 341-3624. Our representatives are ready to assist you 24 hours a day, 365 days a year. The representative will validate your coverage and dispatch your claim to a service provider, who will contact you directly to schedule an appointment that works best with your schedule. For all covered repairs, a small service fee will be due per breakdown, unless otherwise noted in the terms & conditions.

There is no set limit on the number of times you may use our service or submit claims under your agreement, but there are limits on the amount we will spend to repair or replace individual items covered by your plan. The limits will vary based upon the plan chosen. Please see the terms & conditions to view detailed information about plans and limits.