Dedicated Support for Real Estate Agents
Connect with the ARW Home PRO team for expert guidance, agent resources, and home warranty solutions designed to support your clients throughout every stage of the transaction.
Connect with Our Team
Meet Kathleen Snow
National Account Manager, ARW Home Warranty
Kathleen serves as a direct point of contact for real estate professionals and is supported by the dedicated ARW Real Estate Support Team. Together, Kathleen and the team help agents, transaction coordinators, and title partners manage home warranty orders, understand plan options, access helpful resources, and receive dependable support throughout the transaction.
Dedicated Team Support
Work with Kathleen and the ARW Home PRO team to identify home warranty and home service solutions that meet your clients' needs and support your business.
Real Estate Experience
Our team understands the challenges agents face before, during, and after closing. We provide practical guidance, responsive service, and ongoing support to help keep transactions moving.
A Partner You Can Count On
From your first transaction to your hundredth, our team is committed to helping you deliver a stronger client experience and build lasting relationships.
Helping Agents Deliver More Value to Their Clients
Explore how home warranties can help protect buyers, support sellers, and create lasting client confidence long after closing day.
Help sellers make listings more attractive
Showcase added protection that can help increase buyer confidence and make your listings more appealing.
Protect buyers from unexpected repair costs
Give clients added peace of mind with coverage for many common home systems and appliances after closing.
Reduce transaction stress and uncertainty
Navigate inspections, negotiations, and closing conversations with a solution designed to support all parties involved.
Support stronger client relationships after closing
Continue providing value beyond the transaction and stay top-of-mind with past clients long after move-in day.
FAQ
How can a home warranty benefit real estate agents?
Offering a home warranty gives real estate agents another way to support their clients before, during, and after the transaction. It can help buyers feel more confident about unexpected repair costs on covered home systems and appliances, while also giving sellers an added benefit to present with their listing. For agents, it shows clients that you are thinking beyond the closing table and helping them understand resources that may protect their investment.
Can a home warranty be included in the real estate transaction?
Yes. A home warranty is often included as part of the real estate transaction and may be paid for by the buyer, the seller, or negotiated in the contract. Many agents present it as an option during the buying or selling process so clients understand how it may help with covered systems and appliances after closing. Coverage, cost, and terms can vary, so it is important to review the plan details before selecting the warranty.
Are all repairs covered?
No. A home warranty does not cover every repair. Coverage depends on the selected plan and the contract terms, including exclusions, limits, and service fees. It is important for clients to review the coverage details so they understand what is included before they need to place a service request.
How does the claims process work?
When a covered item breaks down, the homeowner should submit a service request before any work is completed. This first notice of loss is important, especially if the homeowner wants to use their own contractor, because the warranty company must review and authorize the request first. After the request is submitted, the claim is reviewed based on the plan terms, coverage, exclusions, and service history.
Does ARW Home offer home warranty coverage in all 50 states?
Yes. ARW Home offers home warranty coverage in all 50 states, with plan options designed to protect eligible home systems and appliances against unexpected breakdowns caused by normal wear and tear. Coverage options, service fees, exclusions, and limitations may vary by plan and location, so homeowners should review their specific plan terms before enrolling.
Cancellation Terms
Your plan will automatically renew for consecutive 12-month periods at the then current rates. You may cancel auto-renewal at any time by calling (888) 508-8886 and a customer representative will assist you.
You may also cancel your contract effective immediately. If you cancel, we'll refund unearned/used contract fees minus any service and claims costs incurred by ARW Home. If you received service under your contract in excess of fees paid, you may be responsible for the remainder of your contract payments. Please review your contract for the cancellation terms applicable to your plan. To cancel your contract, please call (888) 508-8886.
What our Clients Say
Above and Beyond
You’ve consistently gone above and beyond to ensure everything is handled smoothly and efficiently, and I truly appreciate your dedication. It’s reassuring to know that I have someone as reliable and knowledgeable as you to count on.
Thank you again for all that you do — it doesn’t go unnoticed!
Peter S.
Samaan Realty
More Reliable Than a Firefighter
If you need help with home warranties, don’t mess around.
Go straight to Kathleen. If there’s ever a home warranty emergency, I’d trust her more than a firefighter holding a bucket of water in a burning building. She’s that good.
Will B.
Allison James Estate and Homes, VA
VIP Treatment Every Time
Kathleen goes above and beyond to ensure that my clients receive VIP treatment. With ARW's dedicated broker line, I have the flexibility to choose my preferred vendors, which has made a tremendous difference in the service I can provide. My clients know to reach out to me first, and I can promptly contact ARW. Kathleen's responsiveness and efficiency mean that issues are resolved in a seamless, turnkey manner—something that is often lacking with other home warranty companies.
Arthur C.
Properties, Inc, CA
Helpful and Clear
Great to work with. Very helpful in providing information and explaining things.
Sandi T.
Contract2Close Leverage
A True Gem in Our Industry
Kathleen is an absolute joy to work with on my real estate transactions! Her availability and support mean a lot as I navigate through real estate transactions. Her communication and thoroughness are a true gem in our industry!
Lori W.
Realtor
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