ARW Home Earns 2026 Buyer’s Choice Award for Transparency

ARW Home has been recognized with a 2026 Buyer's Choice Award from ConsumerAffairs for excellence in transparency and customer experience.

The Buyer's Choice Awards recognize brands that consistently exceed customer expectations, based on analysis of verified reviews collected on ConsumerAffairs. The awards are based on verified customer reviews and ConsumerAffairs’ analysis of customer satisfaction, trust, and overall experience, and ARW Home came out on top.

So, what sets ARW Home apart? High praise from customers earned the company a Best for Transparency award. Customers consistently highlighted clear communication, responsive support, and straightforward claim experiences.

Here’s what some customers shared about their experience with ARW Home:

• Jade from California: "This is my third year with them and so far, my experience has been very pleasant. … I've had a couple of incidences where the items could not be fixed, they offered me a buyout right away, and it was sufficient for what I needed to replace my appliance with."

• Thomas from Alabama: "ARW has been a good company so far. They've answered all my complaints about getting things done, and they've been there to do it."

• Nicole from Texas: "ARW's rates are fair and they get a tech out fast. I've filed four claims and they always give good customer service. The online service was easy and simple."

• Charles from Washington: "ARW looks like they have everything covered to protect your dwelling should you need assistance fast."

What do these reviews have in common? A consistent theme of clear, upfront communication — exactly the kind of experience that defines a Buyer's Choice Award winner.

"At a time when many consumers feel uncertain about making big financial decisions, reviews play an even bigger role in building confidence," said Zac Carman, CEO of ConsumerAffairs. "The Buyer's Choice Awards recognize the companies that consistently earn that trust through positive, transparent customer experiences."

From answering coverage questions to helping homeowners navigate repairs and replacements through its home warranty plans, ARW Home continues to focus on creating a straightforward and dependable customer experience.