(888) 658-0630
(888) 658-0630
Frequently Asked Questions
Does ARW Home cover built-in microwaves?
Yes. ARW Home covers eligible built-in microwaves that experience covered mechanical or electrical failures caused by normal wear and tear, subject to your Service Plan terms and coverage limits.
Are countertop or portable microwaves covered?
No. Standard coverage applies only to permanently installed built-in microwaves. Countertop and portable microwave ovens are not covered.
What parts of a built-in microwave are commonly covered?
Coverage may include eligible components such as the control panel, internal electrical components, motor, switches, relays, transformer, and electronic circuits when they fail due to normal wear and tear.
Are older built-in microwaves eligible for coverage?
Yes. Appliances over 10 years old may still qualify for coverage, although reduced coverage limits may apply based on the age of the appliance and your Service Plan.
How quickly are repairs handled?
After a service request is processed, ARW Home typically dispatches an authorized technician within 48 hours under normal operating conditions.
Does coverage include cosmetic damage?
No. Cosmetic issues such as dents, scratches, damaged handles, glass doors, interior trays, knobs, or other removable parts are not covered.
What are common signs a built-in microwave may need repair?
Common warning signs include food not heating properly, the microwave failing to power on, a turntable that stops rotating, unusual buzzing or sparking sounds, or a burning smell during operation. These symptoms may indicate problems with internal electrical components, motors, switches, transformers, or other covered mechanical systems that require professional diagnosis.
Cancellation Terms
Your plan will automatically renew for consecutive 12-month periods at the then current rates. You may cancel auto-renewal at any time by calling (888) 508-8886 and a customer representative will assist you.
You may also cancel your contract effective immediately. If you cancel, we'll refund unearned/used contract fees minus any service and claims costs incurred by ARW Home. If you received service under your contract in excess of fees paid, you may be responsible for the remainder of your contract payments. Please review your contract for the cancellation terms applicable to your plan. To cancel your contract, please call (888) 508-8886.
See why more and more people love ARW Home.
I have been with this company from the beginning and have NEVER been disappointed! The excellent staff they employ to help meet consumer needs was not only professional, but empathized with my air conditioning dilemma. They reached out within 12 hours when I opened a claim.
Traci D.
The rep was great. Answered my questions. Helped and sent me my policy plus receipt. Had a great personality. I am a new customer and I feel very confident so far with ARW and their features and benefits. Highly recommend!
Mike M.
******** was so sweet, kind and just amazing. She truly helped me and gave me the best customer service I have ever had. I was very impressed and beyond satisfied. Go ********!!!! Thank you.
Trisha P.
I have been with this company from the beginning and have NEVER been disappointed! The excellent staff they employ to help meet consumer needs was not only professional, but empathized with my air conditioning dilemma. They reached out within 12 hours when I opened a claim.
Traci D.
The rep was great. Answered my questions. Helped and sent me my policy plus receipt. Had a great personality. I am a new customer and I feel very confident so far with ARW and their features and benefits. Highly recommend!
Mike M.
******** was so sweet, kind and just amazing. She truly helped me and gave me the best customer service I have ever had. I was very impressed and beyond satisfied. Go ********!!!! Thank you.
Trisha P.
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