(888) 658-0630
(888) 658-0630
Frequently Asked Questions
Are ceiling fan motors covered?
Yes. Motors, switches, internal wiring, and other important operating components may qualify for coverage under eligible ARW Home plans when failure occurs due to normal wear and tear.
Are ceiling fan blades covered?
No. Fan blades and other cosmetic or decorative components are not covered under standard ceiling fan protection plans.
Are light kits covered?
No. Light kits, bulbs, remote controls, and smart feature components are not included under standard ceiling fan coverage.
Are older ceiling fans eligible for coverage?
Yes. Older ceiling fans may still qualify for coverage, although age-based coverage limits may apply depending on the unit and plan terms.
What types of ceiling fan issues are commonly covered?
Coverage may apply to eligible mechanical and electrical failures involving motors, switches, wiring, speed controls, and related operating components caused by normal wear and tear.
How quickly are repairs handled?
After a claim is approved, ARW Home typically dispatches a licensed technician within 24 to 48 hours under normal circumstances.
What are common signs a ceiling fan may need repair?
Common warning signs include the fan not turning on, wobbling during operation, unusual clicking or humming noises, inconsistent fan speeds, or the fan failing to respond to controls. These issues may indicate problems with motors, switches, internal wiring, or related operating components that may require professional service.
Cancellation Terms
Your plan will automatically renew for consecutive 12-month periods at the then current rates. You may cancel auto-renewal at any time by calling (888) 508-8886 and a customer representative will assist you.
You may also cancel your contract effective immediately. If you cancel, we'll refund unearned/used contract fees minus any service and claims costs incurred by ARW Home. If you received service under your contract in excess of fees paid, you may be responsible for the remainder of your contract payments. Please review your contract for the cancellation terms applicable to your plan. To cancel your contract, please call (888) 508-8886.
See why more and more people love ARW Home.
I have been with this company from the beginning and have NEVER been disappointed! The excellent staff they employ to help meet consumer needs was not only professional, but empathized with my air conditioning dilemma. They reached out within 12 hours when I opened a claim.
Traci D.
The rep was great. Answered my questions. Helped and sent me my policy plus receipt. Had a great personality. I am a new customer and I feel very confident so far with ARW and their features and benefits. Highly recommend!
Mike M.
******** was so sweet, kind and just amazing. She truly helped me and gave me the best customer service I have ever had. I was very impressed and beyond satisfied. Go ********!!!! Thank you.
Trisha P.
I have been with this company from the beginning and have NEVER been disappointed! The excellent staff they employ to help meet consumer needs was not only professional, but empathized with my air conditioning dilemma. They reached out within 12 hours when I opened a claim.
Traci D.
The rep was great. Answered my questions. Helped and sent me my policy plus receipt. Had a great personality. I am a new customer and I feel very confident so far with ARW and their features and benefits. Highly recommend!
Mike M.
******** was so sweet, kind and just amazing. She truly helped me and gave me the best customer service I have ever had. I was very impressed and beyond satisfied. Go ********!!!! Thank you.
Trisha P.
For faster service, call now.