I talked to a gal named Donna! I appreciate her being so nice to me!!!! She helped me with a one month free that was going on, that I really appreciate it because of my finance situation right now! Thank you Donna
Sharlene was very helpful. She was a joy to talk to. My personal experience with ARW has been ok. I’ve made 2 claims so far and they were both covered although I had to make the repairs myself. Not ideal, but I got it do...
The customer service representative Karen was excellent. She must be a mind reader. I was on the site ready to update my cc info and she called and made my day so much simpler. Kudos to Mrs. Karen. We have not had to use...
Thomas from Corp Office helped me to rectify a problem I had. He was both courteous, friendly and extremely knowledgeable. He stayed with me on the phone until I was happy and my problem was taken care of. He also helped...
Since the 1st call to your company, I have had nothing but great customer service. Each associate I talk with is very nice and respectful. They are so helpful. This is why I will enjoy having you for my home warranty. AH...
Mr. Domonic was extremely helpful. The service tech on my claim never showed or called to say there were not coming. I called to cancel my warranty, however, Domonic shared that I could reschedule with another contractor...
Thomas contacted me by phone in response to a message I left on the ARW website. He truly exceeded all my expectations and provided what I call excellent CUSTOMER SERVICE. Prior to retirement, all of my job experience re ...
So I called in today to change my coverage to Deluxe bundle coverage and I spoke to Mr. Dominique and I just wanted to say that he was awesome. He deserved 10 stars. He was very knowledgeable. Very patient. He was just r...
The hold time to get a representative is too long. Once you get a person to speak to they are helpful and professional, they will get your problem solved. Spoke with Charlene on 12/1, she was great. Thank you, thank you,...
had a pleasant experience when I reached out to ARW. I was calling about my payment and was pleased with the service that Sharlene provided. She was able to help me with my issue in a very timely and professional manne...
I had a great service call with Karen. She was delightful. She was easy to understand. She was very thorough in the information that she provided. She gave great advice and she has me well prepared for initiating a new c...
Domonic showed the utmost respect for me and my mother! He went through and explained until we understood all that we needed to know! So professional with excellent customer service and just showed care and compassion! T...
*Valid online only on TotalMax, ApplianceMax, and SystemsMax plans. Discount applied for the life of the warranty.
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